Shipping Policy
All orders are processed and shipped within 1–5 business days, unless otherwise stated in the product description.
If you have a time-sensitive request, please contact us before placing your order. While we will do our best to accommodate, expedited processing is not guaranteed unless confirmed via email.
Please double-check all spelling, names, and customization details before submitting your order. Custom details must be entered correctly at checkout.
Once your order ships, tracking information will be provided. Delivery timelines are determined by the carrier selected at checkout (USPS, UPS, FedEx, etc.). After shipment, we are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.
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Returns & Refunds Policy
Due to the custom and made-to-order nature of our products, all sales are final. We do not offer refunds or returns on custom garments or handmade items.
Please review all order details carefully before completing your purchase.
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Custom Orders
When an order is placed, production begins promptly. This includes design work, material sourcing, and creation time that cannot be reversed once started.
It is the customer’s responsibility to provide accurate measurements, spelling, and design details. Please monitor your email (including spam folders) for any communication from [email protected], as we may reach out for clarification.
Changes requested after an order is placed may not be possible and may result in additional charges.
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Damaged or Defective Items
Each item is inspected prior to shipping. If you receive an item with a defect caused by us, please contact us within 3 days of delivery with photos so we can review and resolve the issue.
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Cancellations
Order cancellations are not guaranteed and depend on the stage of production. If production has already begun, cancellation may not be possible. Any refund offered will be at our discretion.
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Contact
If you have any questions regarding your order or our policies, please reach out to us directly. We’re always happy to help.
Thank you so much for supporting our small business 🤍Sincerely,
Rya 💚